Refund & Cancellation Policy

1. Order cancellation

• You may cancel an order any time before it is dispatched for a full refund.
• Once an order has been shipped, it cannot be cancelled, but it may be eligible for return (see below).
• To cancel, contact us on WhatsApp or email with your order ID as soon as possible.

2. Returns & exchanges

Two separate windows apply, both counted from the date of delivery:

• Return (refund) — within 2 days. For items that are defective, damaged, or not the product you ordered.
• Exchange (different size / colour or replacement) — within 5 days.

In both cases the item must be unused, unwashed and in original condition with tags intact.

3. Proof is required

Every return or exchange request must include clear photographic proof — we cannot approve a request without it. Please attach:

• A photo of the full item, tags visible.
• A close-up of the defect or damage, if that is the reason.
• A photo of the packing label on the parcel.

An unboxing video is strongly recommended. For damage and wrong-item claims it is the fastest route to approval, and for a parcel that arrived visibly tampered with it may be required.

4. Non-returnable items

• Earrings and all artificial / imitation jewellery — final sale. These are body-contact items and cannot be resold once worn, so they cannot be returned or exchanged for hygiene reasons. This is stated on every jewellery product page before you buy.
• Custom / personalised items made through the Design Studio (unless defective).
• Items returned without original tags or in used / washed condition.

None of this affects your rights if something goes wrong on our side. If any item — jewellery included — arrives damaged, faulty, or is not the product you ordered, contact us with photos and we will replace it or refund you.

5. How to raise a request

The quickest way is from your own order page — open Track your order, enter your order ID, and use Request return or exchange. You can attach your photos there and we will review it against the windows above.

You can also reach us directly with your order ID and photos:

• WhatsApp / Call: +91 87509 31463
• Email: support@starfits.in

6. Refund timelines

• Once your return is received and inspected (or a cancellation is approved), we initiate the refund.
• Refunds are processed to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days to reflect.
• For exchanges, we dispatch the replacement once the returned item is received and inspected.

7. Contact us

For any refund or return help, reach us at support@starfits.in.