Refund & Cancellation Policy

1. Order cancellation

• You may cancel an order any time before it is dispatched for a full refund.
• Once an order has been shipped, it cannot be cancelled, but it may be eligible for return (see below).
• To cancel, contact us on WhatsApp or email with your order ID as soon as possible.

2. Returns & replacements

We accept returns / replacements if:

• The item is defective, damaged or you received the wrong product or size.
• The request is raised within 7 days of delivery.
• The item is unused, unwashed and in its original condition with tags intact.

Please record an unboxing video where possible — it helps us resolve damage or wrong-item claims quickly.

3. Non-returnable items

• Custom / personalised items made through the Design Studio (unless defective).
• Items returned without original tags or in used / washed condition.

4. How to raise a request

Contact us with your order ID and clear photos/video of the issue via:

• WhatsApp / Call: +91 87509 31463
• Email: support@starfits.in

5. Refund timelines

• Once your return is received and inspected (or a cancellation is approved), we initiate the refund.
• Refunds are processed to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days to reflect.
• For replacements, we dispatch the correct item once the return is confirmed.

6. Contact us

For any refund or return help, reach us at support@starfits.in.